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BOOKING POLICY

At Forme By Sophie Dulac, we are committed to providing exceptional treatments to our valued clients. To ensure the smooth operation of our business and to accommodate all our clients, we have established the following booking policy: Please take a moment to understand our practices, and if you have any questions, feel free to reach out to us at bonjour@formebysophiedulac.com.

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1. BOOKING AND DEPOSIT POLICY

  • To secure your massage appointment, a 50% non-refundable deposit is required at the time of booking. If it is not charged at the time of booking the card on file will be charged in the weeks leading up to the appointment. 

  • The deposit will be applied towards the total cost of your treatment.

  • The 50% non-refundable deposit will be kept for ALL cancellations no matter how much notice is given. This is the non-refundable cost to secure our time.

 

2. CANCELLATIONS, RESCHEDULING & CHANGES TO APPOINTMENTS

  • Email ONLY for all cancellations and rescheduling of appointments.

  • Clients may reschedule their appointments up to 24 hours before the scheduled booking time at no additional charge. Any reschedules within 24 hours prior to appointment time will forfeit the 50% non-refundable booking deposit.

  • If the client decides to shorten the appointment duration within 48 hours of the scheduled appointment, the charges will remain based on the initially reserved time slot.

  • If a client chooses to change their appointment on the day of the scheduled service to a slot of lower monetary value, they will still be subject to charges based on the higher-priced appointment originally booked.

 

3. LATE CANCELLATIONS & NO SHOWS

  • Cancellations made within 6 hours of the scheduled appointment time and no-shows will be charged the full 100% of the total treatment cost.

  • Late cancellations and no-shows disrupt our schedule and prevent other clients from booking those time slots.

 

4. RESCHEDULING GUIDELINES

  • Clients will only be permitted to reschedule their appointment for a maximum of 2 times before their deposit will be forfeited.

  • If you wish to reschedule your appointment, please notify us as soon as possible to avoid forfeiting the 50% non-refundable deposit.

  • We will do our best to accommodate your request based on our availability.

  • You cannot reschedule or cancel your appointment with in 24 hours prior to the appointment time, your deposit will be forfeited.

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5. PACKAGE GUIDELINES

  • All packages (except custom packages) will expire 4 weeks after the date of purchase.

  • All appointments for 4 week packages must be booked for the 4 weeks following purchase date.

  • This package is NOT to be booked as you please, this package is designed to be a consecutive treatment plan. If you cannot commit to this please only book full price treatments for times that you can commit to. 

  • If the package is not booked in the time frame a voucher with the remaining dollar amount will be issued to use on full price treatments for a 1 month period. 

  • If clients need to reschedule their appointment, we will do our best to accommodate the request within that week, however if there is no availability the appointment will be forfeited. 

  • Late cancellations and rescheduling within 24hrs results in forfeiting the appointment. 

 

6. PAYMENT FOR CANCELLATION FEES

  • Cancellation fees will be charged to the credit card on file or through the payment method used for the initial booking.

  • Payment is due within 48 hours of the cancellation.

 

7. ARRIVAL TIME

  • We recommend arriving 5 minutes before your scheduled appointment time to ensure you receive your full treatment time.

  • Studio hours are open by appointment only, if you arrive earlier than 5 minutes prior to your appointment time you may have to wait outside as we may be treating another client. 

 

8. COVID-19 PRECAUTIONS

  • Please adhere to any COVID-19 safety protocols and guidelines in place at the time of your appointment.

 

9. EXCEPTIONAL CIRCUMSTANCES

  • We understand that emergencies and unforeseen circumstances may arise. Please contact us as soon as possible to discuss any exceptions to this policy.

 

**By booking an appointment with Forme by Sophie Dulac, you acknowledge and agree to the terms and conditions outlined in this booking policy. We appreciate your understanding and cooperation as we strive to provide the best possible service to all our clients.

If you have any questions or concerns regarding this policy, please do not hesitate to contact us at bonjour@formebysophiedulac.com.

Thank you for choosing Forme by Sophie Dulac for your self care needs. We look forward to treating you and providing a relaxing and rejuvenating experience.

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